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How We Handle Your Account Information

When you open an account with us, your personal data and payment details stay secure through strict encryption and access controls.

Encryption on all account dataLocal payment methods protectedYour withdrawal details verified
garasiqq login How We Handle Your Account Information
REACH US ANYTIME

Contact Us About Your Data

Team online

Email Support

Contact our data team at [email protected] with questions about your privacy, data access requests or correction needs. We respond within 48 hours on weekdays.

Live Chat

Open your account and use the live chat widget in the lobby. Our 24/7 support team can explain privacy settings, verify your data or process account changes immediately.

Account Settings

Go to Account > Privacy & Security to view what we hold, update your contact info, or download a copy of your data. Changes take effect within 24 hours.

HOW WE SECURE IT

Your Account Security and Data Rights

Encrypted Payments

DANA, OVO, GoPay and QRIS transactions move through our encrypted gateway.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences.

Data Retention

Your account data stays with us while your account is open.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), identity verification partners and law enforcement where local…

Access and Correction

You can request a full copy of your personal data held with us, free of charge, via Account > Privacy…

Account Closure

Close your account anytime from Account Settings. After closure, your gaming history and transaction records remain archived for compliance but…

Privacy Policy Questions Answered

We keep your account data while you're active with us. After you close your account, personal details are deleted within 30 days. Transaction records stay for seven years where local law requires it for tax and compliance purposes.

Yes. Go to Account > Privacy & Security to download a complete copy of your personal data at no cost. You can also email [email protected] to request it. We provide this within seven business days.

Your payment details are encrypted end-to-end when you deposit. We never store full bank account numbers or card data on our servers. Payment processors handle settlement, and we keep only transaction receipts and withdrawal records.

No. We share your data only with payment partners, identity verification services and law enforcement where local law permits. We do not sell, lease or trade your personal information to advertisers or data brokers.

Log in and go to Account > My Details to update your name, contact info or address. For sensitive changes like payment method, contact live chat or email [email protected]. Changes apply within 24 hours.

We use session cookies to keep you logged in, functional cookies for preferences, and analytics cookies to improve the platform. Disable optional cookies in your browser settings. Disabling session cookies will log you out.

Your gaming history and transactions are archived but hidden from the lobby. Personal details are deleted within 30 days unless local law requires us to keep them longer. You can request data deletion by emailing [email protected].